Fyza Ibrahim
Trainer Consultant
Phone:
+60 12-204 0479
Linked In:
Focal Areas:
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A Bit About Fyza
I am a certified Professional Coach and also a Certified Human Resource Officer, I bring 26 years of experience across disciplines such Retail , Contact Centre , Telesales , Training , Productivity and Performance. As a Trainer , I have the opportunities to train young potential leaders and coach Head of Maxis centres in managing their store sales targets and monitor their crew performance.
I am deeply passionate about people development and dedicated to helping individuals reach their full potential.
Throughout my career, I have consistently focused on mentoring, training, and empowering others to achieve their goals and excel in their roles.
Background
Outstanding Customer Service Program
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Customer Experience
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Problem Solving Skills
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Exceed expectation
Leading the GREAT Service Program
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The GREAT LEADER
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Attributes of a GREAT LEADER
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Coaching and Guiding
Telesales Champion
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Attributes of Telesales Champion
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Closing Sales on the Phone
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Skills Handling
Dynamic Contact Centre
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What makes a Contact Centre
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KPI and Performance Metrics
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Skills Handling in Contact
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Retail Sales Champion
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Need Base selling in Retail
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Skills Handling in Retail
Managing Difficult Situation
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Understand Difficult situation not customers
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Problem Solving
Building and Effective Team
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Bruce Tuckman concept on how to create performing Teams
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How-to: Leaders Contribution
DPULZE SHOPPING CENTRE | LOTUS'S | SHINING TELECOMMUNICATIONS | KTS CELLULAR | ASHITA GROUP
| AMBANK | MAXIS | AL-IKHSAN SPORTS | KUMPULAN WANG SIMPANAN PEKERJA
PREVIOUS CLIENTS
TRAINING PROGRAMS
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